Returns Policy

Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

Replacement faulty items are sent back out to the customer free of charge within the first month of purchase.

All items that are returned as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item returned in a dirty condition will not be checked and the returned item will be refused.

We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.

Returns Forms

Please fill out a returns form when returning items back to the PO BOX returns address:

Grupo Abrico SRL

PO BOX 228

Hitchin

Herts

SG4 0WW

Click to download the returns form:

Policy In Depth

Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.

  1. The goods must be unused.
  2. The goods must be returned in original condition packaging.
  3. Goods that are not heat sealed in the box are non-refundable and non-exchangeable.
  4. Items supplied in sealed packaging that have been opened are non-refundable and non-exchangeable.
  5. The goods must be received back within 30 days from the day your customer received their order.
  6. Lingerie and items of clothing must be returned unworn and still in its original packaging.
  7. Any discrepancies or damaged items need to be reported within 36 hours of being delivered.

If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.