Returns & Refunds

At BonneAmour, we want you to be completely satisfied with your purchase. Our comprehensive returns policy is designed to ensure you can shop with confidence while maintaining the highest standards of hygiene and quality.

Quick Overview

  • Report Issues: 36 hours after delivery
  • Warranty: 1 year on all products (unless the manufacturer provides more)
  • Return Window: 30 days from delivery
  • Free Replacements: Within first month for faulty items

Damaged or Faulty Items

Any discrepancies or damaged items must be reported within 36 hours of delivery. This ensures we can quickly resolve any issues and maintain our quality standards.

Replacement Process

For faulty items within the first month of purchase, UK customers can use our Freepost address (contact us for details). Important: If an item is returned via Freepost but found not to be faulty, a charge of £4.00 plus VAT will apply for postage costs.

Warranty Coverage

We offer a one year warranty on all products:

First 3 months: Full refund or exchange available

After 3 months: Exchange only (no refunds)

Return Requirements for Warranty Claims

  • Items must be thoroughly cleaned before returning (dirty items will be refused and returned at customer's expense)
  • Must meet all hygiene and packaging requirements listed below
  • Replacement faulty items are sent free of charge within the first month

Unwanted Products

Unwanted items must be received by us within 14 days from the day you received your order.

Requirements for Unwanted Returns

  1. Items must be in original condition and packaging
  2. All shrink wrapping and plastic seals must be intact
  3. Items must be sent back in the original box and packaging
  4. Must be completely unused

What Cannot Be Returned as Unwanted

  • Items that are not heat sealed in the box
  • Items in sealed packaging that have been opened
  • Used or worn items
  • Items received outside the 14-day window

Important: If goods have been used or conditions are not met, we reserve the right to return them to you without processing the return.

Return Process

  1. Email us at orders@bonneamour.co.uk to receive a returns form and address
  2. Clean items thoroughly if returning as faulty
  3. Package securely in original packaging
  4. Send item to our returns address with completed form

Processing Times

  • You'll be notified by email when your return is received
  • Non-faulty returned items that don't meet policy requirements are held for 30 days
  • After 30 days with no response, items will be destroyed with no refund

This policy ensures we can continue providing high-quality products while maintaining the health and safety standards our customers expect.